Clip-In Extensions

Return Policy

At Jewell Clip, your satisfaction is our top priority! If you wish to return an item for store credit or exchange it, please do so within 7 days of receiving your order. Please note that we do not offer refunds. To qualify for a return, items must be in their original condition—unused, undamaged, and unaltered.

Return Process:

1. To initiate a return for store credit, please include your order number and the item you wish to return.

2. Please send your item to the following address:

Jewell Clip

995 N Pontiac Trail

P.O. Box 13

Walled Lake, MI 48390

Please be aware that return shipping costs are the responsibility of the customer. Once we receive your returned item, we will process your store credit.

Exchange Process:

1. Specify the color of the item you would like to exchange.

2. Note this information on your packing slip or a separate piece of paper.

3. Include the packing slip or note in your return package. After processing your exchange request, you will receive a payment link. Once the payment is completed, we will ship your exchanged item.

Please send your exchange package to the same address as above:

Jewell Clip

995 N Pontiac Trail

P.O. Box 13

Walled Lake, MI 48390

International Shipping:

For international orders, if a package is unable to be delivered, it is the customer's responsibility to pay any customs fees. Should the product be returned to Jewell Clip, the customer will receive store credit to place a new order but must pay for the shipping again. Custom fees are the sole responsibility of the customer.

Final Sale Items:

Please note that ponytails, volume powder, storage bags with hair hangers, accessories, and the Jewell Brush are all final sale items. Additionally, all sale items are considered final sale.

Thank you for shopping with us! We appreciate your understanding and look forward to serving you.

How to Care for Your Jewell Clip 
Extensions & Toppers

1. Brush Gently
Before and after each use, brush your hair using the Jewell Brush. Start from the ends and work your way up to avoid pulling or breakage.

2. Wash Only When Needed
After using a lot of hair spray and hair products, Use sulfate-free shampoo. Gently wash with lukewarm water and avoid scrubbing or twisting. Lightly condition the ends. 

3. Air Dry 
After washing and conditioning, gently blot with a towel. Lay flat or use a Jewell Clip Hanger to air dry.

4. Use Low Heat
If heat styling, we suggest that you apply a heat protectant and keep tools under 350°F.

5. Store with Care
Keep your hair protected by storing it in the Jewell Clip Carrier Bag or Silk Hair Pouch. Always store in a cool, dry place.

6. Color Carefully
you can dye your Jewell Clip piece darker. We do not recommend bleaching, as it may compromise the hair quality. For the best results, we strongly suggest having any color services done by a professional stylist.

Some of our products labeled as “Virgin” may be safely lifted or lightened.

Please note: All color treatments are done at the customer’s own risk. Jewell Clip is not responsible for any damage resulting from color processing.