Frequently Asked Questions

Start with the area you want to cover: the Viral Hairline Topper covers the front, the Hybrid adds top and crown coverage, and the Silk Base focuses on the part and crown. Compare the bases and wear methods in our topper guide.

The Viral Hairline Topper uses an adjustable string without clips; the Hybrid has a lace front, coverage through the top and crown, an adjustable string and three optional rear clips. The Silk Base has a scalp-like part, no lace front, four clips and an optional string.

The 2-inch band offers narrower coverage, while the 3-inch band covers a wider area across the top. Both have 10-inch and 16-inch length options; check your selected size and shade for availability or preorder details.

Yes, the Curly Hairline Topper has a 2-inch band, human hair and an adjustable string without clips. A stylist can help customize the cut and blend it with your curl pattern.

Yes, the Bangs | Mini Topper can be worn as bangs using the string, clips or both, or along the part using clips only. It is not designed for placement at the sides or above the ears; see the wearing options.

Yes, our toppers, bangs, ponytail wraps and clip-in extensions are made from human hair. Check the individual product page for its construction, texture and care details.

Choose clip-in extensions for added length or volume with your hair down, and the 22-inch Ponytail Wrap for a ponytail style. The wrap needs a secure base ponytail in your own hair; the best fit depends on your hair and planned style.

A topper or bangs may need a stylist to shape the length and face-framing pieces so they blend with your hair. Check the shade and condition before cutting, washing, styling or removing tags, because altered or worn pieces are not eligible for a standard return.

Use our stylist locator to find local help with fitting and customization. Contact the stylist directly to confirm appointments, services and pricing.

Email colormatch@jewellclip.com or text 248-817-7780 with clear photos of your roots, top and lengths in natural light near a window. Tell us which piece you are considering so we can help with the blend.

For a topper, start with the roots and top where the piece will sit, then consider how its lengths blend with your hair. Send photos if your roots and ends differ; the best shade depends on your individual color.

Lighting, screens and natural variation between hair batches can affect how a shade appears. Comparing physical swatches in natural light can help, and our color-match team can review photos if you are unsure.

Use the Hairline & Full Head Topper ring for toppers and the separate Clip-In Extensions & Ponytail ring for extensions and ponytails. The extensions and ponytail ring is not for matching toppers.

Yes, individual topper swatches are $5 each and yours to keep; choose a shade and Buy on the swatch page. They are purchases, not rentals, and do not include the rental deposit refund or rental Jewell Bucks offer.

One rental costs $55 upfront before applicable tax: a $40 refundable deposit plus $15 for shipping both ways, including a prepaid return label. The deposit is charged when you order, not held on your card; other items in the order may have separate shipping charges.

On the topper swatch page, select Color Ring and Rent for 10 Days. Rentals are available for U.S. shipping addresses only.

Have the carrier accept your return within 10 calendar days of delivery, using the included prepaid label, and keep your drop-off receipt. The ring does not need to arrive back with us by day 10.

After we receive and inspect the complete, undamaged ring, we refund the eligible deposit to your original payment method, up to the amount actually paid; no topper purchase is required. The $15 round-trip shipping fee is nonrefundable after shipment.

Return it complete and undamaged with all swatches and labels attached. Use it only for shade matching: do not cut, color, bleach, wash, heat-style or apply products to the swatches.

Email info@jewellclip.com promptly with your order number if the label is missing, the ring arrives damaged or you need deadline help. The team will review your situation and explain the next step.

The $40 deposit is not refunded if the ring is not returned. There is no additional automatic charge.

Your rental package includes a code for $13 off your next purchase, valid for 30 days after you receive the ring. Enter it at checkout; this offer is separate from the deposit refund and shipping fee.

Yes, select Color Ring and Buy for $80 plus regular shipping and applicable tax. A purchased ring is yours to keep and does not include a rental deposit refund, prepaid rental return label or the rental Jewell Bucks offer.

First check the shade and condition before removing tags or altering the piece. Then use our Start Here guide for your specific topper's fitting, placement and styling videos.

The string needs to be fitted to your head; follow our first-fit video or readjustment video for the bead and string steps. If it feels uncomfortable or you are unsure which part to adjust, contact us before cutting anything.

The 3-inch Hairline Topper has two adjustable strings, and the second string is optional. Keep the main string in place and follow the second-string removal video if you prefer to remove the extra one.

With the optional string, keep the front and back clips secured; the side clips are optional, and without the string use all four clips. Place the front clip about half an inch behind your natural hairline and blend your own hair over the edge where available; see the placement video.

Yes, the part can be adjusted on suitable topper styles by wetting the hair, combing it into position and styling gently with low heat. Follow the instructions for your piece in Start Here, including the Hairline side-part video.

Yes, use a heat protectant and keep styling tools below 350°F. Follow the care instructions for your specific piece and avoid applying direct heat to its base or attachment parts.

Wash only as needed with sulfate-free products and lukewarm water, gently condition the lengths, blot with a towel and allow it to dry fully before storage. Detangle gently from the ends upward; see our washing and storage videos.

Speak with a professional stylist and our team before coloring; going darker may be possible, but bleaching or lightening can damage the hair and is not recommended without product-specific guidance. Results are not guaranteed, and coloring makes the piece ineligible for a standard return.

Replacement strings with beads, adjustable bands and extra clips are available on our replacement parts page. Check the option carefully and use the string replacement video for guidance.

In-stock orders are normally processed in 1–3 business days, followed by an estimated 2–7 business days for standard delivery, excluding weekends and holidays. Preorders follow their own availability details, and delivery estimates are not guarantees.

Expedited options may be available at checkout, where you can see the shipping choices and charges for your address. Check the current offer terms for any shipping promotion; we cannot guarantee delivery for a specific event.

We email your tracking number once the order ships. An order confirmation confirms the purchase; it does not mean the package has shipped.

Check the selected product, size and shade for its current preorder information. If you need an update on an existing order, email info@jewellclip.com with your order number.

Contact info@jewellclip.com as soon as possible with your order number and requested change. Changes depend on the order's status and cannot be guaranteed once processing or shipment has begun.

Yes, international shipping options and charges are shown at checkout, and customers are responsible for applicable customs duties, import taxes, VAT and local fees. International orders are final sale; review our shipping and return policy before ordering.

Check nearby delivery locations and contact the carrier to report the missing package. Email us your order number so we can help with shipping documentation and review the available next steps.

Email info@jewellclip.com with your order number and correct address so we can review the returned shipment. Reshipping fees are the customer's responsibility, and any store credit is subject to the shipping policy.

Checkout shows the payment methods available for your order. Enter any valid discount code there and check its terms; eligibility, expiry dates and whether offers combine depend on that promotion.

Eligible U.S. purchases may be returned within 7 days of delivery for an exchange or store credit, with items unused, unworn, unaltered and all tags intact; standard returns are not refunded to the original payment method. Final-sale items and international orders are excluded, while eligible color ring rental deposits follow the separate rental refund terms.

Email info@jewellclip.com within the 7-day window with your order number and, for an exchange, the color or style you want. Include your order number with the return and follow the return instructions; eligibility is confirmed after inspection.

The return address is Jewell Clip, 6311 Haggerty Rd, West Bloomfield, MI 48322, United States. Include your order number and check that the return meets the applicable policy before mailing it.

Customers pay shipping for standard eligible returns, and original shipping costs are excluded from store credit. A 3% restocking fee applies to store-credit returns and is waived for a color or style exchange; contact us separately if an item arrived wrong or damaged.

Ponytails, volume powder, storage bags with hangers, accessories, Jewell Brush and items specifically marked Final Sale cannot be returned or exchanged; all international orders are also final sale. A discount code, sale price or Sale badge alone does not make an otherwise eligible product final sale.

No, standard returns must be unused, unworn and unaltered with all tags intact. Check the shade and condition before customization or use, and contact us promptly if something is wrong.

I'm sorry about that. Email info@jewellclip.com with your order number and clear photos before wearing or altering the item so we can review it and arrange the next step.

Sign in with the email associated with your order or use Shop Pay, then select Store Credit at checkout. Store credit does not expire and cannot be redeemed for cash.

Eligible color ring rental deposits are an exception and are refunded to the original payment method after the ring is returned and inspected. This exception does not apply to topper purchases, purchased rings or individual swatches.

Email info@jewellclip.com or call 888-629-4755 for order and product support. Include your order number if your question is about a purchase.

Please contact info@jewellclip.com before arranging a visit or pickup; our mailing and return address is not a confirmation of walk-in retail availability. For local fitting help, use our stylist locator.

Yes, salons and stylists can apply through Jewell Clip PRO; the minimum wholesale order is five pieces, with mix-and-match options. Email partners@jewellclip.com or call/text 248-817-7780 so the team can confirm eligibility and pricing.

Visit the Jewell Clip PRO page for professional information and training resources. Contact partners@jewellclip.com for help with access or your professional account.

Yes, you can apply through our affiliate application. The affiliate program is separate from wholesale PRO ordering, and access and benefits depend on approval and the program terms.