Frequently Asked Questions
We are always here to help
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Topper Info
Our Hairline Topper is available in two band sizes to meet different coverage needs.
The 2 inch wide band is offered in 10 inch and 16 inch lengths and is ideal for natural, lightweight frontal coverage along the hairline.
The 3 inch wide band is available in a 10 inch length and provides more coverage across the top with light coverage through the crown, making it a great option for more advanced thinning or hair loss at the front and top of the head.
We also offer our Silk Base Topper, which features a scalp like silk base for the most natural parting effect. This topper provides more volume and coverage and is secured with clips, making it ideal for clients looking for fullness at the top with a realistic scalp appearance.
Our Hybrid Hairline Topper combines the natural hairline of the Hairline Topper with a connected topper base, offering full coverage while maintaining a seamless, natural hairline. It is perfect for those who want the look of a hairline topper with added top coverage
You can view and compare all of our topper options by clicking Menu and selecting Toppers.
Just received my hairline topperโฆ how do I install and style?
Do I need to style my Jewell Clip hairline topper before wearing it?
We recommend lightly wetting your hairline topper and styling it before wearing for the best, most natural look.
How do I customize and wear my Jewell Clip hairline topper?
When you receive your hairline topper, youโll notice extra lace. You can trim the lace to match your natural hairline or desired style โ for the best results, we recommend having a hairstylist help you.
Adjust the hanging string for a comfortable fit. To wear it, place it on like a headband, tighten it, and trim any extra string.
If a bead comes loose, donโt worry! Weโve included extra beads. Simply slide a bead onto the fish wire and clamp it securely in place.
For video tutorials, Click Here.
To tighten and adjust your hairline topper, Click Here.
I placed my orderโฆ What happens next?
Once your order is successfully placed, youโll receive a confirmation email sent to the email address provided at checkout. This confirms that weโve received your order. After your order is processed and shipped, youโll receive a second email with a tracking number so you can follow your package every step of the way.
International Shipping & Tariffs and customs fees
Do you ship internationally?
Jewell Clip โ International Shipping Policy
We proudly ship worldwide. International orders require special care, so please review the details below before placing your order.
1. Accurate Address
Provide your full legal shipping address including street, number, apartment/suite, city, postal code, and country.
Carriers cannot deliver to addresses such as 'next to the green building.' Incomplete addresses may cause delays or returns.
2. Customs & Import Rules
Each country has different rules for human hair products. Customs clearance and import taxes are the buyerโs responsibility. Some regions restrict or prohibit human hair importsโplease check your local regulations.
3. Shipping Times
Delivery varies by country and customs process. Standard: 7โ21 business days. Express: 3โ10 business days.
Customs delays may extend timelines.
4. Customer Responsibility
By ordering internationally, you agree to: provide a correct address, pay any duties/taxes, and confirm your country accepts hair imports. Jewell Clip is not liable for delays or returns due to customs or unpaid fees.
Need Help?
If unsure about your address format or customs, contact us at info@jewellclip.com before placing an order.
Jewell Clip โข Your Hair, The Healthy Way
Return Policy & Exchange Process
Return Policy
At Jewell Clip, your satisfaction is our top priority! If you wish to return an item for store credit or exchange it, please do so within 7 days of receiving your order. Please note that we do not offer refunds. To qualify for a return, items must be in their original conditionโunused, undamaged, and unaltered.
Return Process:
1. To initiate a return for store credit, please include your order number and the item you wish to return.
2. Please send your item to the following address:
Jewell Clip
6311 Haggerty Rd
West Bloomfield, MI ย 48322
United States
Please be aware that return shipping costs are the responsibility of the customer. Once we receive your returned item, we will process your store credit.
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Exchange Process:
1. Specify the color of the item you would like to exchange.
2. Note this information on your packing slip or a separate piece of paper.
3. Include the packing slip or note in your return package. After processing your exchange request, you will receive a payment link. Once the payment is completed, we will ship your exchanged item.
Please send your exchange package to the same address as above:
Jewell Clip
6311 Haggerty Rd
West Bloomfield, MI ย 48322
United States
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Final Sale Items:
Please note that ponytails, volume powder, storage bags with hair hangers, accessories, and the Jewell Brush are all final sale items. Additionally, all sale items are considered final sale.
Thank you for shopping with us! We appreciate your understanding and look forward to serving you.
Professionals & Wholesale Orders
Do you offer wholesale?
Yes, we offer wholesale pricing for approved salons and professionals. Please fill out your informationย hereย and a member of our team will contact you shortly.
If you already filled the application and would like to start ordering
please click here to contact our team
Affiliates, Influencers & Ambassadors
Do you have an affiliate program?
Yes! Join our affiliate program and start earning commissions for sharing Jewell Clip. Simply fill out your informationย hereย and once approved, youโll receive your custom referral link and access to your dashboard.
Backorders & Pre-Orders
What does it mean when an item is on backorder?
It means the item is currently out of stock, but we have shipments on the way to restock our warehouse. Ordering a backordered item is the best way to make sure youโre first in line once it arrives.
As soon as we get your item back in stock, weโll ship it right out to you. Youโll get a confirmation email with a tracking number โ no need to follow up, weโll handle everything for you.
Weโll also do our best to share an estimated restock date on our website and keep you updated by email until your order ships.
Questions About Colors & Shades
How do I choose the right color?
Jewell Clip pieces are made with multi-tonal strands to blend naturally with similar shades. For clip-ins, choose the shade closest to your hairโwhen in doubt between two, go lighter for a more natural blend. Ponytails should match the base of your hair, not the ends (unless going for an ombrรฉ look). For toppers and Hairline Toppers, match the top and mid sections.
How many colors does Jewell Clip offer?
Jewell Clip is available in a wide range of shades to suit all hair types and tones. Click here to get matched and find your perfect color!
Can I color my Jewell Clip piece?
Yes, you can dye your Jewell Clip pieceย darker only. We doย notย recommend bleaching, as it may compromise the hair quality. For the best results, we strongly suggest having any color services done by a professional stylist.
Some of our products labeled asย โVirginโย may be safely lifted or lightened.
Please note:ย All color treatments are done at the customerโs own risk. Jewell Clip is not responsible for any damage resulting from color processing.
Is Jewell Clip made with %100 Real Human Hair?
Is Jewell Clip made with real human hair?
Yes! All Jewell Clip extensions are made from 100% real human hair. We take pride in ethically sourcing our hair to ensure the highest quality while maintaining responsible and respectful practices throughout our supply chain. Our commitment to quality and integrity means you can style, wash, and treat your Jewell Clip pieces just like your own hair.
Stylist Locator
Please visit our stylist finder page here
Care & Washing Instructionsย for Clip-ins /Toppers
1. Brush Gently
Before and after each use, brush your hair using the Jewell Brush. Start from the ends and work your way up to avoid pulling or breakage.
2. Wash Only When Needed
After using a lot of hair spray and hair products, Use sulfate-free shampoo. Gently wash with lukewarm water and avoid scrubbing or twisting. Lightly condition the ends.ย
3. Air Dryย
After washing and conditioning, gently blot with a towel. Lay flat or use a Jewell Clip Hanger to air dry.
4. Use Low Heat
If heat styling, we suggest that you apply a heat protectant and keep tools under 350ยฐF.
5. Store with Care
Keep your hair protected by storing it in the Jewell Clip Carrier Bag or Silk Hair Pouch. Always store in a cool, dry place.
6. Color Carefully
you can dye your Jewell Clip pieceย darker. We doย notย recommend bleaching, as it may compromise the hair quality. For the best results, we strongly suggest having any color services done by a professional stylist.
Some of our products labeled asย โVirginโย may be safely lifted or lightened.
Please note:ย All color treatments are done at the customerโs own risk. Jewell Clip is not responsible for any damage resulting from color processing.
CONTACT US WITH FURTHER QUESTIONS?ย
If you have any questions or need assistance, please donโt hesitate to send us a messageย Contact usย
What Is Jewell Clip
What is Jewell Clip?
Jewell Clip is a women-owned luxury hair extension brand dedicated to providing high-quality, natural-looking solutions for added volume and length. Our collection features clip-ins, semi-permanent extensions, ponytails, bangs, toppers, and our viral Hairline Topper. We also offer premium accessories like the Jewell Brushโdesigned to boost scalp circulation and promote healthy hair growthโand G&G accessories, with a portion of proceeds donated to support children experiencing hair loss.
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Still have a Question?
If you canโt find the answer to your question please feel free to contact us