Shipping/Returns

Your satisfaction is our priority! If you wish to return (for store credit) or exchange an item, please do so within 7 days of receiving your order. We do not issue refunds. To be eligible, products must be in their original condition, meaning they should not be damaged, used, untied, or tampered with.
Please note that the return/exchange shipping costs are the responsibility of the customer.

Returns: To make a return for store credit please include your order number and the product you wish to return. You must also create an account to receive the store credit. https://shopify.com/885653565/account


You can ship your item back to the following address:

**Jewell Clip**  
995 N Pontiac Trail P.O box 13
Walled Lake, MI 48390
 
Thank you! Once we receive your order, we will issue you a store credit.

Exchange:


  1. Indicate the color you would like to exchange your item for.

  2. Write this information on your packing slip or on a separate piece of paper.

  3. Include the packing slip or paper in the package with your return. You will receive a payment link for your exchange. Once that payment has been made, we will ship your exchange. 
Please send your package to the following address: **Jewell Clip**  
995 N Pontiac Trail P.O box 13
Walled Lake, MI 48390

     

Ponytails, Volume powder, storage bag with hair hanger, accessories and the Jewell Brush are all final sale. All sale items are final sale.
 

**Return Policy**

At Jewell Clip, your satisfaction is our top priority! If you wish to return an item for store credit or exchange it, please do so within 7 days of receiving your order. Please note that we do not offer refunds. To qualify for a return, items must be in their original condition—unused, undamaged, and unaltered. 

Return Process:

To initiate a return for store credit, please include your order number and the item you wish to return. You will need to create an account to receive your store credit: [Create Account](https://shopify.com/885653565/account). Please send your item to the following address:

**Jewell Clip**  
995 N Pontiac Trail  
P.O. Box 13  
Walled Lake, MI 48390  

Please be aware that return shipping costs are the responsibility of the customer. Once we receive your returned item, we will process your store credit.

**Exchange Process:**
1. Specify the color of the item you would like to exchange.
2. Note this information on your packing slip or a separate piece of paper.
3. Include the packing slip or note in your return package. After processing your exchange request, you will receive a payment link. Once the payment is completed, we will ship your exchanged item.

Please send your exchange package to the same address as above:

**Jewell Clip**  
995 N Pontiac Trail  
P.O. Box 13  
Walled Lake, MI 48390  

Final Sale Items:

Please note that ponytails, volume powder, storage bags with hair hangers, accessories, and the Jewell Brush are all final sale items. Additionally, all sale items are considered final sale.

Thank you for shopping with us! We appreciate your understanding and look forward to serving you.