FAQs


  1. How do I select the correct color? Each Jewell Clip shade is manufactured with multi-tonal hair strands, specifically designed to naturally blend to hair colors within the same family. Start by choosing the color that is closest to your own shade. For those with highlights who are unsure of which mixed shade to choose from, remember that for the most part, clip-in extensions fall underneath your natural hair. Therefore, if you are at a crossroads between two mixed colors, we recommend choosing the darker set for a more natural look, as highlighted hair typically is lightest around the top of your head and darker underneath.
  2. What is Jewell Clip? Jewell Clip is a luxury clip-in hair extension line that meets the standards for the highest quality hair in the industry and offers various lengths, pony tails, and accessories as well as the Jewell Brush, specifically designed to help your hair grow by increasing circulation to the head, allowing natural oils from the scalp to protect your cuticle. 
  3. How do I wear my Jewell Clip? Jewell Clip is very simple. Click on the instructions page for a how to. 
  4. Is Jewell Clip real human hair? Yes, Jewell Clip is 100% Remy human hair with six times the volume of your typical Remy hair extensions.
  5. How many different colors does Jewell Clip come in? Jewell Clip comes in 18 different colors. We offer 15 solid colors and three mixed, highlighted colors. To see colors click here.
  6. What lengths and weights of hair does Jewell Clip offer? Jewell Clip offers 14-inch, 18-inch, 22-inch and 24-inch sets, weighing in at 120 grams, 160 grams, 200 grams and 220 grams, respectively.
  7. How do I care for my Jewell Clip hair extensions? Your Jewell Clip hair should be washed after 3-4 uses. Gently comb out tangles with your Jewell Brush before washing. Use warm water shampoo and conditioner, blot hair with a towel and gently comb hair from bottom to top. Blow dry hair with Jewell Brush or simply let air dry.
  8. How are the clips attached to the hair? The clips are sewn to tracks of hair. There are tracks of hair sewn underneath each other, creating a flat base where the clip is attached.
  9. Can I use hot styling tools on my Jewell Clip? Yes, Jewell Clip is 100% real human hair, style it as you would your own. NOTE: Anything over 350 degrees can damage your Jewell Clip.
  10. Can I sleep with my Jewell Clip hair? Sleeping with your Jewell Clip hair is not recommended. Clipping out your Jewell Clip hair takes seconds, simply un-snap the clips and gently slide out.
  11. Can I color my Jewell Clip hair? Yes, we recommend coloring your Jewell Clip darker. Do not highlight, all chemical processes should be only attempted by a salon professional.
  12. What is your return and/or exchange policy? EXCHANGE ONLY if the gold or silver ties have not been opened. We do not accept returns. Ponytails are FINAL SALE. 
  13. How do I contact you?  Jewells@jewellclip.com
  14. What forms of payment are accepted? Paypale, We accept all major credit cards. Visa, Master Card, Discover, and American Express. 
  15. Do you ship internationally? Yes, shipping rates apply.
  16. How long does Jewell clip Hair last? Depending on how much you use and curl and process your Jewell Clip hair, it could last forever. However, maximal use (curl/blow dry everyday) and daily/frequent use of heat to the hair could shorten its lifespan.
  17. What grade of hair is Jewell Clip? Grade: 5A
  18. I placed my order online...Now what? Once the order is processed through our website, the email will be sent to the email address provided on the order confirming your order was received with a tracking number for your reference.