Silk Hair Pouch

📦 U.S. Shipping

• Processing: 1–3 business days

• Delivery: 2–7 business days (not guaranteed)

• Tracking sent by email once shipped

📍 Address

Please double-check your address. We are not responsible for delivery issues due to incorrect information.

🔄 U.S. Returns (Store Credit Only)

• Request within 7 days of delivery

• Items must be unused, unworn, with tags

• Return shipping paid by customer

• Store credit never expires and can be used at checkout

📦 Lost / Stolen Packages

Once shipped, we are not responsible. If marked delivered, contact the carrier.

🌍 International Orders

• All sales are final (no returns or exchanges)

• Customer pays customs, taxes, and fees

• Delays may happen due to shipping or customs

📦 Undeliverable Packages

• No refunds for refused or unclaimed orders

• Store credit may be issued minus fees

• Reshipping cost is customer’s responsibility

🚫 Final Sale Items (All Orders)

Ponytails, volume powder, accessories, brushes, storage bags, and sale items

How to Care for Your Jewell Clip 
Extensions & Toppers

1. Brush Gently
Before and after each use, brush your hair using the Jewell Brush. Start from the ends and work your way up to avoid pulling or breakage.

2. Wash Only When Needed
After using a lot of hair spray and hair products, Use sulfate-free shampoo. Gently wash with lukewarm water and avoid scrubbing or twisting. Lightly condition the ends. 

3. Air Dry 
After washing and conditioning, gently blot with a towel. Lay flat or use a Jewell Clip Hanger to air dry.

4. Use Low Heat
If heat styling, we suggest that you apply a heat protectant and keep tools under 350°F.

5. Store with Care
Keep your hair protected by storing it in the Jewell Clip Carrier Bag or Silk Hair Pouch. Always store in a cool, dry place.

6. Color Carefully
you can dye your Jewell Clip piece darker. We do not recommend bleaching, as it may compromise the hair quality. For the best results, we strongly suggest having any color services done by a professional stylist.

Some of our products labeled as “Virgin” may be safely lifted or lightened.

Please note: All color treatments are done at the customer’s own risk. Jewell Clip is not responsible for any damage resulting from color processing.

PRICING

Blonde and lighter shades require advanced lifting and specialty toning, which increases production cost.